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Problem Solver

Print Quality Problems

Horizontal banding
Vertical misalignment or banding
Incorrect or missing colors
Blurry or smeared printout
Printer rollers leave unwanted marks on your documents
Print quality does not improve after head cleaning

If you are having print quality problems, first perform a . Then, compare your test printing with the illustrations below. Click the caption under the illustration that best resembles your printout.

Horizontal banding

Vertical misalignment or banding

Horizontal banding

Vertical misalignment or banding

Incorrect or missing colors

Blurry or smeared printout

Printer rollers leave unwanted marks on your documents

Horizontal banding

Try one or more of these solutions:


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Vertical misalignment or banding

Try one or more of these solutions:


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Incorrect or missing colors

Try one or more of these solutions:


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Blurry or smeared printout

Try one or more of these solutions:

Warning:
Be careful not to touch the gears inside the printer.


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Printer rollers leave unwanted marks on your documents

If the printer rollers leave unwanted marks on your document, use the included cleaning kit to clean the rollers.

It may become necessary to clean the printer rollers in the following situations:

Follow the steps below to clean the printer rollers.

Turn off the printer.

Wet the cleaning pad with water and squeeze it gently to remove any excess water.

Note:
  • If you clean the printer rollers using a dry cleaning pad, it may scratch the surface of the printer rollers and damage the printer.
  • Do not use chemical cleaners such as benzine, thinner, or alcohol.

Hold down the  ink button and then press and hold the  power button. Make sure that the  ink, and  paper lights are flashing and release buttons.

Load the cleaning sheet wide side down.

Note:
  • Both sides of the cleaning sheet can be used.
  • You can also use plain paper to clean the printer rollers.

Press the  paper button. The printer feeds the paper.

It takes about three minutes for the printer to feed the cleaning sheet through the printer. During this time, clean the printer rollers as described in step 6.

Wipe the printer rollers with the damp cleaning pad. Rotate the printer rollers to ensure that they are thoroughly cleaned.

If the cleaning sheet is ejected before you finish cleaning the rollers, start the cleaning procedure over from step 4.

Note:
If necessary, dampen the cleaning pad with more water.

Once the cleaning sheet is ejected, check it for unwanted marks caused by dirty printer rollers.

Repeat the entire procedure until the cleaning sheet passes through the printer without accumulating any new marks.

Note:
The cleaning sheet can be reused several times.

Turn the printer off.


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Print quality does not improve after head cleaning

If the quality of your printouts remains poor even after repeatedly cleaning and aligning the print head, one or some of the ink cartridges may be old or damaged and should be replaced.

To replace an ink cartridge before the Status Monitor notifies you that the cartridge is empty, see Replacing an Ink Cartridge.


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Version 1.20E, Copyright © 2004, SEIKO EPSON CORPORATION