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Problem Solver
If your printer is not operating properly and you cannot solve the problem using the troubleshooting information in your printer documentation, contact customer support services for assistance.
Customer support will be able to help you much more quickly if you give them the following information.
Select your country:
If you purchased your printer in the UK or the Republic of Ireland, EPSON (UK) Limited provides a range of customer services and technical support.
If you can connect to the Internet and have a Web browser, you can access our Web site at http://www.epson.co.uk. Here you will find information on the latest EPSON products, software drivers, on-line user guides, and answers to frequently asked questions.
Contact Faxon EPSON Faxback Service for support information including troubleshooting tips, switch settings, and driver information.
To use Faxon EPSON, call 01442 227332 in the UK or 0044 1442 227332 from the Republic of Ireland using a touch-tone phone. You will be asked to follow a simple routine to register your document request. Once you have entered your telephone and fax numbers, Faxon EPSON will fax a copy of the document catalogue to your fax machine.
When you have found the documents that you need in the catalogue, call Faxon EPSON again and enter the document ID numbers. The documents will be faxed to you automatically.
You can call the EPSON Bulletin Board Service on 01442 227479 in the UK or 0044 1442 227479 from the Republic of Ireland. No membership is required. Make sure that your communications software is set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal mode emulation, and a modem speed of up to 28.8 Kbps. Downloading protocols supported include Xmodem, Ymodem and Zmodem. See the documentation that came with your communications software and modem for more information.
When you first connect to the Bulletin Board Service, you will be asked for your name, company name, phone number and a password (which you can invent yourself).
Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:
A full list of EPSON Customer and Warranty Support services is available on the technical support section of our World Wide Web pages at http://www.epson.co.uk/support/ and on Faxon EPSON Faxback service in document number 5085.
The Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via Email at info@epson.co.uk. They can provide the following information:
EPSON Australia wishes to provide you with a high level of Customer Service. As well as the user's guide, we provide the following sources for obtaining information:
EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia. There is also technical information including details of the latest software and drivers available. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.
This is where you can download the latest software and drivers. Visit the BBS to check out the latest versions. If you have a modem, phone (02) 9417 5090.
Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board plus more.
Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advice on problems. They can often solve problems quickly and easily as well as give you advice on the next step to take.
EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
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Phone |
(02) 9903 9040 |
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Fax |
(02) 9903 9189 |
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes the User's Guide for your EPSON product, type of computer, operating system, application programs, and any other information you feel is required.
Contact the telephone and fax numbers below:
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Phone |
(065) 337-7911 |
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Fax |
(065) 334-1185 |
To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.
EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Users can access our World Wide Web home page at:
http://www.epson.com.hk
An electronic bulletin board system (BBS) is also available to obtain printer information and the latest versions of printer drivers. You can log on to the following number for the BBS service:
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BBS |
(852) 2827-4244 |
You can also contact our technical staff at the following telephone and fax numbers:
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Phone |
(852) 2585-4399 |
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Fax |
(852) 2827-4383 |
To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:
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Phone |
(632) 813-6552 |
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Fax |
(632) 813-6545 |
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BBS |
(632) 814-0595 |
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| Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |
