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Contacting Epson SupportBefore Contacting EpsonIf your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.) Product model
Product software version
(Click About, Version Info, or similar button in the product software.) Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
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Help for Users in EuropeCheck your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in TaiwanContacts for information, support, and services are:
World Wide Web (http://www.epson.com.tw)Information on product specifications, drivers for download, and products enquiry are available.
Epson HelpDesk (Phone: +0280242008)Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Repair service center:
Help for Users in AustraliaEpson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
Your DealerDon’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Internet URL http://www.epson.com.auAccess the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).
Epson HelpdeskEpson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.
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