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Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
Note:|
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own backup data or take notes.
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Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.tw)
Information on product specifications, drivers for download, and products enquiry are available.
Epson HelpDesk (Phone: +0280242008)
Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Repair service center:
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Telephone number
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Fax number
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Address
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02-23416969
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02-23417070
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No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100, Taiwan
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02-27491234
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02-27495955
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1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan
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02-32340688
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02-32345299
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No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei County 235, Taiwan
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039-605007
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039-600969
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No.342-1, Guangrong Rd., Luodong Township, Yilan County 265, Taiwan
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038-312966
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038-312977
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No.87, Guolian 2nd Rd., Hualien City, Hualien County 970, Taiwan
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02-82273300
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02-82278866
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5F.-1, No.700, Zhongzheng Rd., Zhonghe City, Taipei County 235, Taiwan
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03-2810606
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03-2810707
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No.413, Huannan Rd., Pingzhen City, Taoyuan County 324, Taiwan
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03-5325077
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03-5320092
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1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City 300, Taiwan
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04-23291388
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04-23291338
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3F., No.510, Yingcai Rd., West Dist., Taichung City 403, Taiwan
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04-23805000
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04-23806000
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No.530, Sec. 4, Henan Rd., Nantun Dist., Taichung City 408, Taiwan
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05-2784222
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05-2784555
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No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan
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06-2221666
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06-2112555
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No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan
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07-5520918
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07-5540926
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1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan
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07-3222445
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07-3218085
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No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan
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08-7344771
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08-7344802
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1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900, Taiwan
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Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
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Phone:
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1300 361 054
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Fax:
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(02) 8899 3789
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We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.