Scanning Problems

If you are using Full Auto Mode and Office Mode or scanning from the ADF, the thumbnail preview is not available. Change the scan mode to Home Mode or Professional Mode. See Changing the Scan Mode for instructions.

If you are scanning images with a very dark or bright background, use normal preview and create marquees on the area you want to scan. See Previewing and Adjusting the Scan Area for instructions.

If you are scanning a large size document, use normal preview and create marquees on the area you want to scan. See Previewing and Adjusting the Scan Area for instructions.

Make sure the Document Type setting is correct in Home Mode and Professional Mode. See Scanning in Home Mode or Scanning in Professional Mode for instructions.

Click Configuration, select the Preview tab, and adjust the thumbnail cropping area using the Thumbnail Cropping Area slider in the Preview menu. See Epson Scan Help for details.

Create a marquee or adjust the existing marquee to select the area you want to scan. See Creating a Marquee on a Preview Image for instructions.

Click Configuration, select the Preview tab, and adjust the thumbnail cropping area using the Thumbnail Cropping Area slider in the Preview menu. See Epson Scan Help for details.

Use the normal preview and create marquees on the area you want to scan. See Previewing and Adjusting the Scan Area for instructions.

If you are scanning images with a very dark or bright background, switch to Office Mode, Home Mode, or Professional Mode. To change the scan mode, see Changing the Scan Mode. Then, use normal preview and create marquees on the area you want to scan. See Previewing and Adjusting the Scan Area for instructions.

If you are scanning a large size document, such as A4, switch to Office Mode, Home Mode, or Professional Mode. To change the scan mode, see Changing the Scan Mode. Then, use normal preview and create marquees on the area you want to scan. See Previewing and Adjusting the Scan Area for instructions.

Try scanning your original at a lower resolution setting to speed up scanning. See Selecting the Scan Resolution for instructions.

Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 2.0 port with your scanner, make sure it meets the system requirements. For details, click the Appendix tab in the upper right corner of the User's Guide window, and then click Product Information, System Requirements.