Printing Guide

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

You can diagnose and solve most problems by checking the error messages on the LCD screen. If you cannot solve the problems by checking the messages, use the following table and try the recommended solution.

Error messages	Solution
A printer error has occurred. Please see your manual.	Turn off the printer and then back on. Make sure the protective tapes or papers are not still in the printer. If the error message still appears, contact your dealer.
Service required. Parts inside your printer are at the end of their service life. See your manual for details.	Waste ink pad in the printer is saturated. Contact your dealer to replace it.
Service required. Parts inside your printer are near the end of their service life. See your manual for details.
The document is too complex to print with Bluetooth.	See the documentation for the device transmitting the data.
Error in the data. The document cannot be printed.	See the documentation for the device transmitting the data. (Cause: The data is not available because of a malfunction in the device.)
Error in the data. The document may not be printed correctly.	See the documentation for the device transmitting the data. (Cause: A part of the data is corrupted or cannot be buffered.)
Cannot recognize the USB device.	Make sure the memory card has been inserted correctly. If you connected a USB storage device, make sure the storage disk has been inserted correctly.
Cannot recognize the memory card or disk.	Make sure the memory card or storage disk has been inserted correctly. If so, check to see if there is a problem with the card or disk and try again.
A problem occurred while formatting. Formatting canceled.	Retry the procedure. If the error reoccurs, there may be a problem with your memory card or storage disk. Check the card or disk and try again.
An error occurred while saving. Save canceled.
An error occurred while clearing files. Operation canceled.
Cannot create a folder on the memory card or disk. Operation canceled.	Insert a new memory card and try again.
Print head cleaning failed.	Retry the procedure. If the error message still appears, contact your dealer.
Cannot perform print head cleaning due to low ink level.	Check the ink levels and replace the ink cartridge as described in Replacing an Ink Cartridge or the Basic Operation Guide. Then try again.

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When ink is out, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If you see an error message indicating that parts inside the printer are near the end of their service life, contact your dealer for replacement.

If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.

Make sure that A4 size paper is loaded in the sheet feeder, the CD/DVD tray is not inserted in the printer, and the front tray is in the paper position.
See Changing the front tray position

A test page prints showing a nozzle check pattern. (If the pattern has gaps, you need to clean the print head. See Cleaning the Print Head .)