Diagnosing the Problem

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

You can identify many common printer problems using the LCD screen on your printer. If the printer stops working and one of the following error messages appears on the LCD screen, use this table to diagnose the problem, then follow the recommended corrective measures.

LCD Screen		Cause	Solution
Icon display	Text display	Cause	Solution
		Ink cartridges are running low on ink.	See Replacing an Expended Ink Cartridge
		An ink cartridge is expended.	Change the expended ink cartridges. See Replacing an Expended Ink Cartridge
		The ink cartridge is not installed or not installed correctly.	Install the ink cartridges correctly. See the booklet.
		No paper is loaded in the sheet feeder.	Load paper in the sheet feeder. Then press Start to continue or Stop/Clear to cancel. See Loading Paper See Loading Envelopes
		Paper is jammed.	Clean the jam, then press Start. See The paper jams
		Not enough ink to perform head cleaning.	Replace with new ink cartridges. See Replacing an Expended Ink Cartridge
		There is a problem with the printer.	Turn the printer off and then back on. If the error does not clear, contact your dealer. See Contacting Customer Support
		Waste ink pad in the product is saturated.	Contact your dealer to replace it. See Contacting Customer Support
		Waste ink pad in the product is saturated.
		The memory card does not contain any valid images.	Remove the memory card. See Handling Memory Cards
		Memory card error.	Remove the memory card. See Handling Memory Cards
		The paper thickness lever is set to the wrong position.	Set the paper thickness lever to the correct position and try again. If you are printing on paper, move the lever to the position. If you are printing on envelopes, move the lever to the position.
		No memory card is inserted.	Insert a valid memory card and try again. See Handling Memory Cards

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When you need to replace an ink cartridge, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If an error message appears indicating the parts inside the printer are near the end of their service life, the waste ink pad in the printer is saturated. Contact your dealer to replace it.

If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.

A test page prints showing a nozzle check pattern. (If the pattern has gaps, you need to clean the print head.

See Cleaning the Print Head)