Epson's Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your printer documentation. If you have a Web browser and can connect to the Internet, access the site at:

EPSON STYLUS CX4700:
http://support.epson.net/index.htm?product=Stylus_CX4700

EPSON STYLUS CX4100:
http://support.epson.net/index.htm?product=Stylus_CX4100