 |
 |
|
||
 |
||||
Using the Error Indicators
You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your problem using this table, see Problems and Solutions.
Note:|
The printer beeps once if you press a control panel button when the corresponding function is not available.
|
PLQ-20/PLQ-20M
PR2 mode
|
State of panel lights
|
Beep pattern
|
Problem
|
|
Solution
|
||
 Power Ready |
—
|
There is no paper loaded in the slot.
|
|
Load a paper into the front slot.
|
||
|
—
|
Paper is not loaded correctly.
|
|
|
Remove the paper and reload it correctly. See Loading Passbooks, or Loading Single Sheets.
|
||
|
—
|
Paper is not fully ejected.
|
|
|
See Clearing a Paper Jam for instruction on ejecting paper.
|
||
|
—
|
Paper is jammed in the printer.
|
|
|
To clear the paper jam, see Clearing a Paper Jam.
|
||
|
Power Offline |
—
|
The printer cover is open.
|
|
Stop the operation and close the printer cover.
|
||
|
Power Offline |
—
|
The print head is overheated.
|
|
Wait for a few minutes; the printer resumes printing automatically once the print head cools.
|
||
|
Pause Ready F1/Eject Offline F2 |
 |
An unknown printer error has occurred.
|
|
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.
|
= on, = flashing = short series of beeps (three beeps) = long series of beeps (five beeps)WNI4915 mode
|
State of panel lights
|
Beep pattern
|
Problem
|
|
Solution
|
||
|
Power Ready Offline |
|
There is no paper loaded in the slot.
|
|
Load a paper into the front slot.
|
||
|
|
Paper is not loaded correctly.
|
|
|
Remove the paper and reload it correctly. See Loading Passbooks, or Loading Single Sheets.
|
||
|
|
Paper is not fully ejected.
|
|
|
Press the F1/Eject button to eject paper.
|
||
|
|
Paper is jammed in the printer.
|
|
|
To clear the paper jam, see Clearing a Paper Jam.
|
||
|
Power Offline |
|
The printer cover is open.
|
|
Stop the operation and close the printer cover.
|
||
|
Power Offline |
—
|
The print head is overheated.
|
|
Wait for a few minutes; the printer resumes printing automatically once the print head cools.
|
||
|
Pause Ready F1/Eject Offline F2 |
|
An unknown printer error has occurred.
|
|
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.
|
= on, = flashing = short series of beeps (three beeps) = long series of beeps (five beeps)ESC/P and IBM PPDS modes
|
State of panel lights
|
Beep pattern
|
Problem
|
|
Solution
|
||
|
Power Ready Offline |
|
There is no paper loaded in the slot.
|
|
Load a paper into the front slot.
|
||
|
|
Paper is not loaded correctly.
|
|
|
Remove the paper and reload it correctly. See Loading Passbooks, or Loading Single Sheets.
|
||
|
|
Paper is not fully ejected.
|
|
|
Press the F1/Eject button to eject paper.
|
||
|
Power Offline |
|
The printer cover is open.
|
|
Stop the operation and close the printer cover.
|
||
|
Power Offline |
—
|
The print head is overheated.
|
|
Wait for a few minutes; the printer resumes printing automatically once the print head cools.
|
||
|
Pause Ready F1/Eject Offline F2 |
|
An unknown printer error has occurred.
|
|
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.
|
= on, = flashing = short series of beeps (three beeps) = long series of beeps (five beeps)
PLQ-20D/PLQ-20DM
Olivetti PR2E (Target Printer Mode)
Dual Serial Auto Mode and Dual Serial Manual Mode (Interface Mode)
|
State of panel lights
|
Beep pattern
|
Problem
|
|
|
PR2 mode
|
IBM mode
|
Solution
|
|
|
Power Ready F1/Eject (Serial1 selected) Power Ready F2(Serial2 selected) |
—
|
|
There is no paper loaded in the slot.
|
|
Load a paper into the front slot.
|
|||
|
—
|
|
Paper is not loaded correctly.
|
|
|
Remove the paper and reload it correctly. See Loading Passbooks or Loading Single Sheets.
|
|||
|
—
|
|
Paper is not fully ejected.
|
|
|
See Clearing a Paper Jam for instruction on ejecting paper.
|
|||
|
—
|
—
|
Paper is jammed in the printer.
|
|
|
To clear the paper jam, see Clearing a Paper Jam.
|
|||
|
Power Offline or F1/Eject (Serial1 selected or reserved) Power Offline or F2(Serial2 selected or reserved) |
—
|
|
The printer cover is open.
|
|
Stop the operation and close the printer cover.
|
|||
|
Power Offline F1/Eject (Serial1 selected) Power Offline F2(Serial2 selected) |
—
|
—
|
The print head is overheated.
|
|
Wait for a few minutes; the printer resumes printing automatically once the print head cools.
|
|||
|
Pause Ready F1/Eject Offline F2 |
|
|
An unknown printer error has occurred.
|
|
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.
|
|||
= on, = flashing = short series of beeps (three beeps) = long series of beeps (five beeps)Serial1 Mode and Serial2 Mode (Interface Mode)
|
State of panel lights
|
Beep pattern
|
Problem
|
|
|
PR2 mode
|
IBM mode
|
Solution
|
|
|
Power Ready) |
—
|
|
There is no paper loaded in the slot.
|
|
Load a paper into the front slot.
|
|||
|
—
|
|
Paper is not loaded correctly.
|
|
|
Remove the paper and reload it correctly. See Loading Passbooks or Loading Single Sheets.
|
|||
|
—
|
|
Paper is not fully ejected.
|
|
|
See Clearing a Paper Jam for instruction on ejecting paper.
|
|||
|
—
|
—
|
Paper is jammed in the printer.
|
|
|
To clear the paper jam, see Clearing a Paper Jam.
|
|||
|
Power Offline |
—
|
|
The printer cover is open.
|
|
Stop the operation and close the printer cover.
|
|||
|
Power Offline |
—
|
—
|
The print head is overheated.
|
|
Wait for a few minutes; the printer resumes printing automatically once the print head cools.
|
|||
|
Pause Ready F1/Eject Offline F2 |
|
|
An unknown printer error has occurred.
|
|
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.
|
|||
= on, = flashing = short series of beeps (three beeps) = long series of beeps (five beeps)WNI HP4915+ (Target Printer Mode)
Dual Serial Auto Mode and Dual Serial Manual Mode (Interface Mode)
|
State of panel lights
|
Beep pattern
|
Problem
|
|
|
WNI4915 mode
|
IBM mode
|
Solution
|
|
|
Power Ready Offline F1/Eject (Serial1 selected) Power Ready Offline F2(Serial2 selected) |
|
|
There is no paper loaded in the slot.
|
|
Load a paper into the front slot.
|
|||
|
|
|
Paper is not loaded correctly.
|
|
|
Remove the paper and reload it correctly. See Loading Passbooks or Loading Single Sheets.
|
|||
|
|
|
Paper is not fully ejected.
|
|
|
Press the F1/Eject button to eject paper.
|
|||
|
|
—
|
Paper is jammed in the printer.
|
|
|
To clear the paper jam, see Clearing a Paper Jam.
|
|||
|
Power Offline or F1/Eject * (Either Serial1 is selected automatically, or Serial1 should be selected manually even if print data have been sent) Power Offline or F2 *(Either Serial2 is selected automatically, or Serial2 should be selected manually even if print data have been sent) |
|
|
The printer cover is open.
|
|
Stop the operation and close the printer cover.
|
|||
|
Power Offline F1/Eject (Serial1 selected) Power Offline F2(Serial2 selected) |
—
|
—
|
The print head is overheated.
|
|
Wait for a few minutes; the printer resumes printing automatically once the print head cools.
|
|||
|
Pause Ready F1/Eject Offline F2 |
|
|
An unknown printer error has occurred.
|
|
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.
|
|||
= on, = flashing = short series of beeps (three beeps) = long series of beeps (five beeps)* The F1/Eject or F2 button flashes only when the Dual Serial Manual Mode is selected.
Serial1 Mode and Serial2 Mode (Interface Mode)
|
State of panel lights
|
Beep pattern
|
Problem
|
|
|
WNI4915 mode
|
IBM mode
|
Solution
|
|
|
Power Ready |
|
|
There is no paper loaded in the slot.
|
|
Load a paper into the front slot.
|
|||
|
|
|
Paper is not loaded correctly.
|
|
|
Remove the paper and reload it correctly. See Loading Passbooks or Loading Single Sheets.
|
|||
|
|
|
Paper is not fully ejected.
|
|
|
Press the F1/Eject button to eject paper.
|
|||
|
|
—
|
Paper is jammed in the printer.
|
|
|
To clear the paper jam, see Clearing a Paper Jam.
|
|||
|
Power Offline |
|
|
The printer cover is open.
|
|
Stop the operation and close the printer cover.
|
|||
|
Power Offline |
—
|
—
|
The print head is overheated.
|
|
Wait for a few minutes; the printer resumes printing automatically once the print head cools.
|
|||
|
Pause Ready F1/Eject Offline F2 |
|
|
An unknown printer error has occurred.
|
|
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.
|
|||
= on, = flashing = short series of beeps (three beeps) = long series of beeps (five beeps)EPSON Printer (Target Printer Mode)
|
State of panel lights
|
Beep pattern
|
Problem
|
|
|
ESC/P2 mode
|
IBM mode
|
Solution
|
|
|
Power Ready |
|
|
There is no paper loaded in the slot.
|
|
Load a paper into the front slot.
|
|||
|
|
|
Paper is not loaded correctly.
|
|
|
Remove the paper and reload it correctly. See Loading Passbooks or Loading Single Sheets.
|
|||
|
|
|
Paper is not fully ejected.
|
|
|
Press the F1/Eject button to eject paper.
|
|||
|
Power Offline |
|
|
The printer cover is open.
|
|
Stop the operation and close the printer cover.
|
|||
|
Power Offline |
—
|
—
|
The print head is overheated.
|
|
Wait for a few minutes; the printer resumes printing automatically once the print head cools.
|
|||
|
Pause Ready F1/Eject Offline F2 |
|
|
An unknown printer error has occurred.
|
|
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.
|
|||
= on, = flashing = short series of beeps (three beeps) = long series of beeps (five beeps)