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Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
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Phone:
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1300 361 054
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Fax:
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(02) 8899 3789
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We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson Customer support.
Help for Users in North America
Epson provides the technical support services listed below.
Internet Support
Visit Epson’s support website for your printer (U.S. or Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
Product name
Product serial number (located on the back of product)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
Then call:
U.S.: (562) 290-4322, 6 am to 8 pm, Pacific Time, Monday through Friday, and 7 am to 4 pm, Saturday.
Canada: (905) 709-2567, 6 am to 6 pm, Pacific Time, Monday through Friday.
Days and hours of support are subject to change without notice. Toll or long distance charges may apply.
Purchase Supplies and Accessories
You can purchase Epson ribbons at http://www.epson.com (U.S. sales) or http://www.epson.ca (Canadian sales).You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).
Help for Users in Latin America
Epson provides the technical support services listed below.
Internet Support
Visit Epson’s support web site for your printer for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
Product name
Product serial number (located on the back of product)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
Then call:
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Country
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Telephone
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Argentina
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(54 11) 5167-0300
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Brazil
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0800-880-0094
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Bolivia*
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800-100-116
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Chile
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(56 2) 484-3400
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Colombia
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(57 1) 523-5000
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Costa Rica
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800-377-6627
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Dominican Republic*
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1-888-760-0068
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Ecuador*
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1-800-000-044
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El Salvador*
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800-6570
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Guatemala*
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1-800-835-0358
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Honduras**
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800-0122
Code: 8320
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Mexico
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Mexico City
Other cities
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(52 55) 1323-2052
01-800-087-1080
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Nicaragua*
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00-1-800-226-3068
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Panama*
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00-800-052-1376
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Peru
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Lima
Other cities
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(51 1) 418-0210
0800-10126
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Uruguay
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00040-5210067
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Venezuela
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(58 212) 240-1111
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* Contact your local phone company to call this toll free number from a mobile phone.
** Dial first 7 digits, wait for a message, then enter code.
** Dial first 7 digits, wait for a message, then enter code.
If your country is not on the list, please contact your nearest Epson office. May be subject to additional local or long distance calling costs.
Purchase supplies and accessories
You may purchase Epson original ribbons at an authorized Epson reseller. To find your nearest reseller, please contact Epson as described above.