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Problem Solver
Clearing a Paper Jam
Follow these steps to clear a paper jam:
Caution:
Do not pull the jammed paper when the printer is on.
Do not touch the white cable inside the printer.
Turn off the printer.
Open the printer cover.
If continuous paper is jammed in the printer, tear off the fresh supply at the back of the printer.
Remove the paper. Remove any remaining pieces of paper.
If the paper is stuck where the printer ejects it, gently pull the paper out of the printer.
Close the printer cover, then turn on the printer. Make sure the
Paper Out
and
Pause
lights are off.