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Clearing a Paper Jam
Follow these steps to clear a paper jam.
![](files/mark_ca.gif) Caution:
Do not touch the white cable inside the printer.
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Turn off the printer.
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If a single-sheet of paper is stuck on the paper guide, gently remove it.
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Open the printer cover. If you are loading continuous paper, remove the paper guide.
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If continuous paper is jammed in the printer, tear off the fresh supply at the perforation.
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Turn the knob on the right side of the printer away from you to eject the paper in the printer. Remove any remaining pieces of paper.
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![](files/mark_ca.gif) Caution:
Use the knob on the right side of the printer only to clear paper jams when the printer is off. Otherwise, you may damage the printer or lose the top-of-form or tear-off position.
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![](files/mark_no.gif) Note:
The control panel lights may flash when turning the knob by hand while the printer is off. This is not a malfunction.
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Replace the paper guide if necessary, and close the printer cover.
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Turn on the printer. Make sure the Paper Out and Pause lights are off.
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If any paper still remains inside the printer, follow the steps below to remove the remaining paper.
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Turn off the printer.
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Open the printer cover, and then set the paper release lever to the continuous paper position.
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Remove the paper tension unit.
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Remove the jammed paper.
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Reset the paper release lever to match the paper being used.
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Turn on the printer, load the paper, and then close the printer cover.
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