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Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Help for Users in Thailand
Contact for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Help for Users in Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Help for Users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
Help for Users in the Philippines
To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation.
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.