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Troubleshooting

Using the Error Indicators

You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you can't fix your printer problem using this table, go to the next section.

State of
panel lights

Beep pattern

Problem

Solution

Pause

The printer is paused.

Press the Pause button to resume printing.

The printer cover is open.

Close the printer cover and press the Pause button to resume printing.

Paper from another paper source is currently in the paper path.

Move the paper release lever back to the appropriate position and press the Load/Eject button to feed the paper out of the paper path. Then set the lever to the position you want to use. Press the Pause button to turn off the Pause light, if necessary.

Paper Out
Pause

No paper is loaded in the selected paper source.

Load paper in the printer. Then press the Pause button to turn off the Pause light, if necessary.

The paper is not loaded correctly.

Remove your paper and reload it correctly. Then press the Pause button to turn off the Pause light, if necessary.

Paper is jammed in the printer.

Clear the paper jam as described in Clearing Paper Jams.

Paper Out
Pause

Continuous paper is not fed to the standby position.

Tear off the printed document at the perforation; then press the Load/Eject button. The printer feeds the paper to the standby position. Press the Pause button to turn off the Pause light.

A single sheet of paper is not fully ejected.

Press the Load/Eject button to eject the sheet. Then press the Pause button to turn off the Pause light, if necessary.

Paper is jammed in the printer.

Clear the paper jam as described in Clearing Paper Jams.

Pause

The print head is overheated.

Wait a few minutes; the printer resumes printing automatically once the print head cools.

Paper Out
Pause

Tear Off/Bin
Font

An unknown printer error has occurred.

Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.

= on,

= flashing
= short series of beeps (three beeps), = long series of beeps (five beeps)

Note:
The printer beeps once if you press a control panel button when the corresponding function is not available.

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