Problem Solver

Clearing Paper Jams

Follow these steps to clear a paper jam:

Turn off the printer. The printer is off when the power switch is pressed down to the side.

Open the printer cover.

If continuous paper is jammed in the printer, tear off the fresh supply at the perforation nearest the paper entry slot.

Turn the knob on the left side of the printer away from you to remove the paper in the printer. Remove any remaining pieces of paper.

If the paper is stuck where the printer ejects it, gently pull the paper out of the printer.

Caution:

Use the knob on the left side of the printer to clear paper jams only when the printer is off. Otherwise, you may damage the printer or change the top-of-form or tear-off position.

Close the printer cover and turn on the printer. Make sure the Paper Out light is not flashing and the Pause light is off.

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