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Scanner ProblemsThe Status Light Is FlashingThe scanner light is located above the
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The Scanner Does Not Turn OnMake sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet.
Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turning it on.
The Scanner RattlesMake sure you unlock the scanner transportation lock.
The Scanner Turns OffThe Power Off Timer may be set. For more details, see Power Off Timer Setting.
You Cannot Start Epson ScanWait until the green status light stops flashing to indicate that the scanner is ready to scan.
Make sure the scanner is turned on.
Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure.
Use the USB cable that came with your scanner.
Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when connected to the computer through more than one USB hub.
Make sure your computer supports USB.
If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in Uninstalling Your Software, then reinstall it as described in the paper manual.
For Windows only:
Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your Software, then reinstall it as described in the paper manual.
Pressing a Scanner Button Does Not Start the Correct ProgramMake sure Epson Scan is installed correctly.
Windows Vista and XP: Click the Events tab in your scanner’s Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.
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