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Scanning Software Problems

You Cannot Start EPSON Scan
The Scanner Software Does Not Work Properly
Scanning Takes a Long Time


Note:

Some EPSON Scan settings may be unavailable or grayed out based on your scanner’s capabilities, the currently selected settings, or the currently installed optional accessories.

You Cannot Start EPSON Scan

  • Make sure the scanner is turned on.

  • Turn off your computer and scanner, then check the USB cable connection between them to make sure it is secure.

  • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart EPSON Scan and try scanning again.

  • The scanner may not work properly if you upgrade your operating system but do not reinstall EPSON Scan. See Uninstalling Your Scanning Software for instructions on uninstalling and reinstalling it.

  • In the Windows Device Manager, make sure your scanner’s name appears under Imaging devices without a question (?) or an exclamation (!) mark. If the scanner appears with one of these marks or as an Unknown device, uninstall EPSON Scan as described in Uninstalling EPSON Scan. Then reinstall it by following the instructions in your Start Here sheet.

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The Scanner Software Does Not Work Properly

  • Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software and computer documentation for details.

  • With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility. Do one of the following:

    Windows XP and Me:
    Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner's icon and reinstall EPSON Scan by following the instructions in your Start Here sheet.

    Windows 98 SE and 2000:
    Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner from the list of installed devices and reinstall EPSON Scan following the instructions in your Start Here sheet.

  • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart EPSON Scan and try scanning again.

  • The scanner may not work properly if you upgrade your operating system but do not reinstall EPSON Scan. See Uninstalling Your Scanning Software for instructions on uninstalling and reinstalling it.

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Scanning Takes a Long Time

  • If you are scanning film or slides, or using the scanner’s DIGITAL ICE Technology feature, scanning takes longer than usual.

  • Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 2.0 port with your scanner, make sure it meets the system requirements. See System Requirements for details.

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