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Scanning Problems
You Cannot Scan Using the Thumbnail Preview
If you are using Full Auto Mode and Office Mode, the thumbnail preview is not available. Change the scan mode to Home Mode or Professional Mode. See Epson Scan Mode for details.
If you are scanning images with a very dark or bright background, use normal preview and create marquees on the area you want to scan. See the Epson Scan help for details.
If you are scanning a film strip including both panoramic and regular size images, the panoramic images are not previewed. For the panoramic images, use normal preview and create marquees on the area you want to scan. See the Epson Scan help for details.
If you are scanning a large size document, use normal preview and create marquees on the area you want to scan. See the Epson Scan help for details.
Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are correct. See the Epson Scan help for details.
Click Configuration, select the Preview tab, and adjust the thumbnail cropping area using the Thumbnail Cropping Area slider.
If you are scanning in Home Mode and Illustration, Magazine, Newspaper or Text/Line Art is selected as Document Type, thumbnail preview is not available.
You Have Trouble Adjusting the Scan Area in the Thumbnail Preview
Create a marquee or adjust the existing marquee to select the area you want to scan. See the Epson Scan help for details.
Click Configuration, select the Preview tab, and adjust the thumbnail cropping area using the Thumbnail Cropping Area slider.
Use the normal preview and create marquees on the area you want to scan. See the Epson Scan help for details.
Negative Film Preview Images Look Strange (Perfection V370 Photo only)
Make sure the Document Type setting (Home Mode) or Film Type settings (Professional Mode) are set correctly for your film. See the Epson Scan help for details.
If you are in normal preview, the dark area around the film and the frame of the film holder is perceived as white. This alters the exposure and causes images to appear darker. Create marquees on the image area you want to scan, then click Zoom to preview the area. See the Epson Scan help for details.
Use thumbnail preview instead of normal preview. See the Epson Scan help for details.
You Cannot Scan Multiple Images at One Time
Position photos at least 20 mm (0.8 inch) apart from each other on the document table.
You Cannot Scan in Full Auto Mode
If you are scanning images with a very dark or bright background, switch to Office Mode, Home Mode, or Professional Mode. To change the scan mode, see Epson Scan Mode. Then, use normal preview and create marquees on the area you want to scan. See the Epson Scan help for details.
If you are scanning a large size document, such as A4, switch to Office Mode, Home Mode, or Professional Mode. To change the scan mode, see Epson Scan Mode. Then, use normal preview and create marquees on the area you want to scan. See the Epson Scan help for details.
Scanning Takes a Long Time
Try scanning your original at a lower resolution setting to speed up scanning. See the scanning software help for details.
Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 2.0 port with your scanner, make sure it meets the system requirements. See System Requirements for details.
You Cannot Scan Film or Slides (Perfection V370 Photo only)
Make sure the document mat is removed from the scanner cover. See Removing the Document Mat for details.
Make sure your film or slides are placed in the film holder correctly and the film holder is properly positioned on the document table. See Placing Film or Slides (Perfection V370 Photo Only) for details.
Make sure the Document Type setting (Home Mode) or Film Type settings (Professional Mode) are set correctly for your film/slide type. See the Epson Scan help for details.