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Troubleshooting / Problems and Solutions

Error Indicator

If an error occurs, the scanner stops operating and the indicator light flashes. Try one or more of the following solutions:

Make sure the interface setup is correct.

Make sure the scanner is properly connected to the computer.

Turn the scanner off and then back on again to reset it.

If the problem still exists, the error indicates one of the following problems:

The fluorescent lamp needs to be replaced.

The transportation lock lever is not released.

The scanner is malfunctioning.

Check that the transportation lock lever is released, and then check the installed options for problems. Next, turn the scanner off and then back on again. If this still does not correct the problem, consult your dealer.

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