Epson's Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your product documentation. If you have a Web browser and can connect to the Internet, access the site at:

Perfection 3490 Photo: http://support.epson.net/index.htm?product=Perfection_3490_Photo

Perfection 3590 Photo: http://support.epson.net/index.htm?product=Perfection_3590_Photo