Reference Guide

Index	Search	Glossary

Contents	Help

Troubleshooting / Contacting Customer Support

For Users in North America

If you purchased your scanner in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access
World Wide Web	From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information.
EPSON Internet FTP Site	If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password.
EPSON E-MAIL Technical Support	To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested.
Automated Telephone Services	A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911.

To speak directly to a technical support representative, dial: (562) 276-1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

Product name

Product serial number

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

Note:

For help using any other software on your system, see the documentation for that software for technical support information.

You can purchase manuals and accessories from EPSON at (800) 873-7766 or visit our web site at http://www.epsonstore.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.

[Top]