 |
 |
|
||
 |
||||
Scanner Problems
The Lights Are Flashing
When an error occurs, the scanner Cancels operating and the Error and Power lights indicate the error type.
|
Error light (Orange)
|
Power light (Green)
|
Meaning
|
|
Flashing
|
Flashing
|
An error has occurred.
Make sure the scanner is connected to your computer properly.
Make sure the scanner software is fully installed. See the Setup Guide for instructions on installing the scanner software.
Paper is jammed in the scanner. Remove the jammed paper from the scanner. See Paper Jams in the scanner.
The scanner feeds more than one sheet of paper at a time.
Turn off the scanner and turn it on again. If the Error and Power lights are still flashing, the scanner may be malfunctioning, or the scanner light source may need to be replaced. See Contacting Epson Support for details.
|
|
On
|
Off
|
Scanner cover is open.
|
The Scanner Does Not Turn On
Make sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet.
Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turning it on.
You Cannot Start Epson Scan
Make sure the scanner is turned on.
Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure.
Use the USB cable that came with your scanner or that is indicated in USB Interface.
Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when connected to the computer through more than one USB hub.
Make sure your computer supports USB.
If you are using any TWAIN-compliant program, make sure that the correct scanner is selected as the Scanner or Source setting.
If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Setup Guide.
For Windows only:
Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Setup Guide.
Pressing the Start Button Does Not Start the Correct Program
Make sure Epson Scan and Epson Event Manager is installed correctly.
Check if you have assigned a program to the scanner button. See Assigning a Program to LCD Screen Menu List for details.
Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor in the Applications folder and then press the 
Start button to scan.
Start button to scan.