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Scanning Problems
You Cannot Scan Using the Thumbnail Preview
If you are using Office Mode, the thumbnail preview is not available. Change the scan mode to Home Mode or Professional Mode. See Changing the Scan Mode for instructions.
If you are scanning images with a very dark or bright background, use normal preview and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area for instructions.
If the optional ADF is installed, the thumbnail preview is not available. Use normal preview and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area for instructions.
If you are scanning a large size document, use normal preview and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area for instructions.
Make sure the Document Type setting is correct. See Scanning in Home Mode or Scanning in Professional Mode for instructions.
Click Configuration, select the Preview tab, and adjust the thumbnail cropping area using the Thumbnail Cropping Area slider in the Preview menu. See Epson Scan Help for details.
You Have Trouble Adjusting the Scan Area in the Thumbnail Preview
Create a marquee or adjust the existing marquee to select the area you want to scan. See Previewing and Adjusting the Scan Area for instructions.
Click Configuration, select the Preview tab, and adjust the thumbnail cropping area using the Thumbnail Cropping Area slider in the Preview menu. See Epson Scan Help for details.
Use the normal preview and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area for instructions.
You Cannot Scan Multiple Images at One Time
Position photos at least 20 mm (0.8 inch) apart from each other on the document table.
If the optional ADF is installed, you need to create a marquee for each photo on the document table. Create a marquee for each photo, click All in the Preview window, then click Scan. See Previewing and Adjusting the Scan Area for instructions.
Scanning Takes a Long Time
Try scanning your original at a lower resolution setting to speed up scanning. See Selecting the Scan Resolution for instructions.
Computers with USB 2.0 (high speed) ports can transfer data faster than those with USB 1.1 ports. Therefore, the scanning time may be shorter if you use a computer with a USB 2.0 port. If you are using a USB 2.0 port with your scanner, make sure it meets the system requirements. See System Requirements for details.