Problems Indicated by the Status Light

Make sure the product is connected to your computer properly.

Try to rescan the document. The scanner returns to normal when it receives correct commands.

Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.

Make sure the transportation lock has been released.

Contact your dealer if you cannot clear the error.