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Problems Indicated by Messages on the LCD Panel or Status Light
Make sure the product is connected to your computer properly.
Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Make sure the transportation lock has been released.
If you start the product in recovery mode, you need to update the firmware again.
1. Connect the computer and the scanner with a USB cable. You cannot perform an update in recovery mode over a network connection.
2. Download the latest firmware version from the Epson home page, and then start the update.
1. Connect the computer and the scanner with a USB cable. You cannot perform an update in recovery mode over a network connection.
2. Download the latest firmware version from the Epson home page, and then start the update.
Contact your dealer if you cannot clear the error.