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Troubleshooting
Cannot configure the print server or cannot print from the network. | |
Cause | What to do |
The printer settings or network settings may be wrong. |
First, check to see if you can print a status sheet, as described in Printing a Network Status Sheet. If you can print a status sheet, check the network settings; otherwise, set the interface mode of the printer's control panel to Auto or Option. |
Cannot print even if you have assigned the IP address to the computer and the printer. | |
Cause | What to do |
You have assigned an IP address to the computer manually, but you assigned the IP address to the printer by Automatic Private IP Addressing (APIPA). |
Assign the printer's IP address so that it belongs to the same segment of the computer. Use EpsonNet WinAssist/MacAssist/WebAssist and the printer's control panel. |
Unable to start EpsonNet WinAssist. | |
Cause | What to do |
You have added or deleted protocols after installing EpsonNet WinAssist. |
Uninstall EpsonNet WinAssist and then reinstall it. See Uninstalling Software and Installing EpsonNet WinAssist/MacAssist. |
The message "EpsonNet WinAssist cannot be used because no network is installed." appears when you start EpsonNet WinAssist. | |
Cause | What to do |
Both TCP/IP and IPX/SPX are not installed on the computer. | Install the TCP/IP or IPX/SPX protocol. |
TCP/IP is installed on the computer, but its IP address is not set correctly. |
Set a correct IP address for the computer. |
The message "Could not complete communicating configuration data" appears when you send settings to the print server. | |
Cause | What to do |
This may happen when using a dial-up router. |
Run Command Prompt from the computer on which EpsonNet WinAssist/MacAssist is installed, and then enter the following command: Format: >ROUTE_ADD_the IP address of the print server_ the IP address of the computer (the under bar represents one space) Example: >ROUTE ADD 192.168.192.168 22.33.44.55. |
Unable to start EpsonNet WebAssist. | |
Cause | What to do |
You have not set the IP address for the print server. |
Set the IP address for the print server using EpsonNet WinAssist, MacAssist, the printer's control panel, or the arp/ping commands. You can check the IP address on a status sheet. See TCP/IP, TCP/IP, or Setting an IP Address Using the arp/ping Command. |
Unable to set the IP address using the arp/ping commands. | |
Cause | What to do |
The print server is not connected to the network. | Connect the print server to the network, and check the network environment. |
The printer is located beyond the router. |
The printer and the computer must be in the same segment. |
The Model Name and IP Address do not appear in the EpsonNet WinAssist dialog box. | |
Cause | What to do |
If the valid IP address is not set, the items indicated in the dialog box mentioned above may not appear. |
Set a valid IP address. Refresh the status by selecting Refresh from the View menu. Increase the length of time before a timeout. To do this, select Timeout from the Tool menu. Note that doing so can cause EpsonNet WinAssist to run more slowly. |
An extra account is generated when using the dial-up network. | |
Cause | What to do |
NetWare is set to Enable even though you are not using NetWare. | Set NetWare to Disable on the NetWare screen of EpsonNet WebAssist. |
How to acquire an IP address. |
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Version NPD0133-03, Copyright © 2003, SEIKO EPSON CORPORATION |