|
|
Troubleshooting
Unable to configure the Internal Print Server or unable to print from the network. | |
Cause | What to do |
Printer settings or network settings may be incorrect. |
First, check if you can print a status sheet, as described in Printing a status sheet. If not, set the interface mode of the printer's control panel to Auto or Option. If you can print a status sheet, check the network settings. |
Unable to set the IP address using arp/ping commands. | |
Cause | What to do |
The network cable may be disconnected. | Connect the network cable. Also, check the network environment. |
The Get IP Address setting on Network Menu of the printer's control panel is incorrect. |
Select PING for Get IPAddress in Network Menu of the printer's control panel. |
Unable to start EpsonNet WinAssist. | |
Cause | What to do |
You have added or deleted protocols after installing EpsonNet WinAssist. |
Uninstall EpsonNet WinAssist and reinstall it. |
The message "TCP/IP cannot be used." appears when you start EpsonNet WinAssist. | |
Cause | What to do |
TCP/IP is not installed in the computer. | Install TCP/IP protocol. |
The computer's IP address is not set correctly. |
Set the IP address for the computer. |
The message "Could not complete communicating configuration data" appears when you send settings to the Internal Print Server. | |
Cause | What to do |
You are using a dial-up router. |
Run Command Prompt from the computer in which EpsonNet WinAssist/MacAssist is installed, then type the following command; Format: >ROUTE_ADD_the IP address of the Internal Print Server_ the IP address of the computer (the under bar represents one space) Example: >ROUTE ADD 192.168.192.168 22.33.44.55. |
Unable to make settings using EpsonNet WebAssist. | |
Cause | What to do |
You haven't set the IP address for the Internal Print Server. |
Set the IP address for the Internal Print Server using EpsonNet WinAssist, MacAssist, or the arp/ping commands, as described in the "Connecting to the Network" section. You can check the IP address on a status sheet. |
The Printer Model and IP Address do not appear in the EpsonNet WinAssist dialog box. | |
Cause | What to do |
If the IP address is set to the default IP address. |
Set a valid IP address. Refresh the status. To do this, select Refresh from the View menu. Set the larger value for the time-out. To do this, select Timeout from the Tool menu. In this case, EpsonNet WinAssist becomes slow-moving. |
An extra account might be generated when using the dial-up network. | |
Cause | What to do |
NetWare is set to Enable even though you are not using NetWare. | Set NetWare to Disable in the NetWare screen of the EpsonNet WebAssist. |
How to get an IP address. |
Next |
Version 1.00E, Copyright © 2002, SEIKO EPSON CORPORATION |