Problems Specific to Your Network Environment
 Windows Me/98 environment
Windows 2000/NT environment
Macintosh environment
NetWare environment
Windows Me/98 environment
A dial-up connection dialog box appears when printing with TCP/IP via EpsonNet Print.
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Cause
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What to do
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You have selected a phone line or modem (for Internet Explorer 4.0x) for the Internet connection.
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Printing ends normally after you cancel this dialog box, but the message appears every time you print. Connect to the Internet using a local area network or start a dial-up network manually.
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A communication error message appears when you start printing or when you open the printer’s properties.
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Cause
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What to do
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When you print with NetBEUI or IPP, EPSON Status Monitor cannot be used.
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Open the printer’s properties and then click the Optional Settings tab. Select the Update the Printer Option Information manually radio button.Open the printer’s properties and then click the Utility tab. Clear the Monitor the Printing Status check box.
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Windows 2000/NT environment
A dial-up connection dialog box appears when printing with TCP/IP via EpsonNet Print.
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Cause
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What to do
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You have selected a phone line or modem (for Internet Explorer 4.0x) for the Internet connection.
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Printing ends normally after you cancel this dialog box, but the message appears every time you print. Connect to the Internet using a local area network or start a dial-up network manually.
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A communication error message appears when you start printing or when you open the printer’s properties.
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Cause
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What to do
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When you print with NetBEUI or IPP, EPSON Status Monitor cannot be used.
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Open the printer’s properties and then click the Optional Settings tab. Select the Update the Printer Option Information manually radio button.Open the printer’s properties and then click the Utility tab. Clear the Monitor the Printing Status check box.
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No clients except an administrator can print via Windows NT Server 4.0.
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Cause
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What to do
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CREATOR OWNER has been deleted from the Printer Permissions list, or CREATOR OWNER is set to Print or No Access.
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Add CREATOR OWNER by clicking the Add button in the Printer Permissions dialog box, or set CREATOR OWNER to Manage Documents (default setting).
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Printers do not appear in Chooser.
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Cause
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What to do
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You may have selected a wrong one for “Connect via” in the AppleTalk Control Panel.
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Make sure to select Ethernet in AppleTalk Control Panel, and make sure AppleTalk is active in Chooser. Also, check the network equipment including the hub cable.
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The Rendezvous printer setting is overwritten by the AppleTalk printer setting.
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Cause
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What to do
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The same printer is set up with AppleTalk after the printer is set up with Rendezvous.
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Change the AppleTalk printer name so that it does not conflict with the Rendezvous printer name.
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For users of printers supporting NetWare queue-based printing
Nothing prints even though clients have sent data to the printer.
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Cause
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What to do
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Clients may not be registered, or the network interface may not be logged in to the NetWare server.
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Make sure clients are registered as users of the print queue and the print server. Also, make sure the network interface is logged in to the NetWare server.
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EpsonNet Config will not start correctly.
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Cause
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What to do
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Microsoft NetWare Directory Service is installed on your computer.
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If you are using the NDS service, install the Novell NetWare Client service.
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It takes a long time to start EpsonNet Config.
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Cause
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What to do
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The Novell Client service is installed.
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Double-click Network in Control Panel, and then double-click the network adapter that does not use the IPX/SPX-compatible protocol. Clear the items related to IPX to unbind IPX.
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The printers on the IPX network do not appear in the EpsonNet Config dialog box.
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Cause
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What to do
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The printer is turned off.
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Turn on the printer.
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The printer is not in the same segment as the computer where you installed EpsonNet Config.
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To search for network interfaces in other segments, use Search options of EpsonNet Config.
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You have not logged in to the target NetWare server with supervisor privileges.
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From the computer on which EpsonNet Config is installed, log in to the target NetWare server with supervisor privileges.
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For users of printers not supporting NetWare queue-based printing
Nothing prints even though clients have sent data to the printer.
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Cause
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What to do
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Clients may not be registered, or the network interface may not be working correctly.
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Make sure clients are registered as users of the NetWare server. Also, make sure the network interface is working correctly.
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