Reference Guide

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Problem Solver

Printout Problems

Misalignment of colors
Cause	What to do
The registration position of each color may have shifted while the printer was being shipped or moved to a new location.	Check the color registration and adjust the alignment if necessary. See Checking color registration for instructions.
The font selected in the application software won't print
Cause	What to do
You may use the printer fonts substituted for specified TrueType fonts.	In Windows, click the Print TrueType fonts as bitmap button in the Extended Settings dialog box. In Macintosh, select the Use PrinterFonts check box in the Basic Settings dialog box.
The selected font is not supported by your printer.	Make sure that you have installed the correct font. See Available Fonts for more information.
Some or all of the printout is garbled or printed as asterisks
Cause	What to do
The interface cable may not be plugged in securely.	Make sure that both ends of the interface cable are plugged in securely.
You may not be using the correct interface cable.	If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length.
The emulation setting for the port may not be correct.	Specify the emulation mode by using the printer's control panel menus. See Emulation Menu.
If a status sheet does not print correctly, your printer may damaged. Contact your dealer or a qualified service representative.
The position of the printout is not correct
Cause	What to do
The page length and margins are set incorrectly in your application.	Make sure that you are using the correct page length and margin settings in your application.
Graphics don't print correctly
Cause	What to do
The printer emulation setting in your application may be incorrect.	Make sure that your application is set for the printer emulation you are using. For example, if you are using the LJ4 emulation mode, make sure that your application is set to use a LaserJet 4 printer.
You may need more memory.	Graphics require large amounts of memory. Install more memory to avoid this problem. For details about installing memory modules, see Memory Modules.
Printed surface is rough when duplex printing on coated paper
Cause	What to do
Duplex printing on damp coated paper may produce a rough printed surface.	Use coated paper that is newly unwrapped. Always store coated paper in a dry environment.

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