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Operational Problems

The Ready light does not turn on
The printer does not print (Ready light off)
The Ready light is on but nothing prints
The optional product is not available
The remaining service lives of the imaging cartridges are not updated (For Windows users only)

The Ready light does not turn on

Cause

What to do

The power cord may not be properly plugged into the electrical outlet.

Turn off the printer, check the power cord connections between the printer and the electrical outlet, then turn the printer back on.

The electrical outlet may be controlled by an outside switch or an automatic timer.

Make sure that the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly.

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The printer does not print (Ready light off)

Cause

What to do

The printer is offline.

Press the  Start/Stop button once to switch the printer to ready status.

Some error may have occurred.

Check the LCD panel to see if an error message appears.

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The Ready light is on but nothing prints

Cause

What to do

Your computer may not be properly connected to the printer.

Perform the procedure illustrated in the Setup Guide.

The interface cable may not be plugged in securely.

Check both ends of the interface cable between the printer and the computer.

You may not be using the correct interface cable.

If you are using the USB interface, use a Revision 2.0 cable.

Your application software is not properly set up for your printer.

Make sure that the printer is selected in your application software.

Your computer system’s memory is too small to handle the volume of data in your document.

Try reducing the image resolution of your document in the application software, or install more memory in your computer if you can.

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The optional product is not available

Cause

What to do

For Windows users, EPSON Status Monitor is not installed.
For Macintosh users, you do not re-register the printer.

For Windows users:
You have to install EPSON Status Monitor, or make settings manually in the printer driver. See Making Optional Settings.

For Macintosh users:
When you have attached or removed printer options, you need to delete the printer using Print Setup Utility (for Mac OS X 10.3 and 10.4), Print Center (for Mac OS X 10.2 or below), or Chooser (for Mac OS 9), and then re-register the printer.
For Mac OS X, start EPSON Status Monitor before re-registering the printer.

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The remaining service lives of the imaging cartridges are not updated (For Windows users only)

Cause

What to do

The interval between updating information for the consumables is too long.

Press the Get Information Now button on the Consumable Info Settings dialog box. You can also change the interval for updating information about the consumables on the Consumable Info Settings dialog box.

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