Operational Problems

The Ready light does not turn on
The printer does not print (Ready light off)
The Ready light is on but nothing prints
The optional product is not available
The Properties dialog box does not appear or it takes too much time to open it. (For Windows users only)

The Ready light does not turn on

Cause	What to do
The power cord may not be properly plugged into the electrical outlet.	Turn off the printer, check the power cord connections between the printer and the electrical outlet, then turn the printer back on.
The electrical outlet may be controlled by an outside switch or an automatic timer.	Make sure that the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly.

Top

The printer does not print (Ready light off)

Cause	What to do
The printer is offline.	Press the  Start/Stop button once to switch the printer to ready status.

Top

The Ready light is on but nothing prints

Cause	What to do
Your computer may not be properly connected to the printer.	Perform the procedure illustrated in the Setup Guide.
The interface cable may not be plugged in securely.	Check both ends of the interface cable between the printer and the computer. If you are using the parallel interface, be sure to secure the connector using the wire retaining clips.
You may not be using the correct interface cable.	If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a Revision 2.0 cable.
Some error may have occurred.	Check the LCD panel to see if an error message appears.
The printer port is not set correctly in the printer driver.	Make sure that the printer port is set correctly in the printer driver.
Your application software is not properly set up for your printer.	Make sure that the printer is selected in your application software.
Your computer system’s memory is too small to handle the volume of data in your document.	Try reducing the image resolution of your document in the application software, or install more memory in your computer if you can.

Top

The optional product is not available

Cause

What to do

For Windows users, EPSON Status Monitor 3 is not installed. For Macintosh users, you do not re-register the printer.

For Windows users: You have to install EPSON Status Monitor 3, or make settings manually in the printer driver. See Installing EPSON Status Monitor 3 or Making Optional Settings. For Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print Setup Utility (for Mac OS X 10.3), Print Center (for Mac OS X 10.2 or below), or Chooser (for Mac OS 9), and then re-register the printer.

Top

The Properties dialog box does not appear or it takes too much time to open it. (For Windows users only)

Cause	What to do
Bidirectional communication is disabled.	Make sure that the printer is on and connected with the appropriate cable. Select the Enable bidirectional support check box on the Port menu of the Properties dialog box (for Windows XP, 2000, NT 4.0, or Server 2003) or in the printer driver (for Windows Me or 98). Then select the Do not display consumables information check box in the Consumables Info Settings dialog box.

Top