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Printing Problems
Cannot perform network printing
Can you print a network check report?
See the printed network check report and verify that the network settings are correct. See Checking and printing the network connection status.
If your printer does not have an LCD screen, print a network status sheet as described in the next section.
See the printed network check report and verify that the network settings are correct. See Checking and printing the network connection status.
If your printer does not have an LCD screen, print a network status sheet as described in the next section.
Can a network status sheet be printed?
See the printed network status sheet and verify that the network settings are correct. See Confirming and printing the network status.
See the printed network status sheet and verify that the network settings are correct. See Confirming and printing the network status.
Are the network connection settings correct?
See Setup Problems for more details on problems with network connection settings.
See Setup Problems for more details on problems with network connection settings.
The IP address changes
Is “Network Settings” - “Manual Wi-Fi/Network Setup (or Manual Wi-Fi Setup)” - “TCP/IP Setup” set to “Auto” on the control panel?
If the setting is Auto, the IP address changes each time the printer is turned on. When using the Auto setting, determine the power-on order, or always keep the printer on. The Auto setting is available when setting the printer port with EpsonNet Print (in Windows) or Bonjour/Rendezvous printing (in Mac OS X).
If the setting is Auto, the IP address changes each time the printer is turned on. When using the Auto setting, determine the power-on order, or always keep the printer on. The Auto setting is available when setting the printer port with EpsonNet Print (in Windows) or Bonjour/Rendezvous printing (in Mac OS X).
Printing is slow or the data end is truncated
Do the communication modes (full duplex/half duplex) of the printer and connected hub match?
The printer’s factory default communication mode Line Speed is Auto. If the hub’s communication mode is fixed, a mismatch occurs between the communication modes of the printer and hub, and the printing speed becomes extremely slow or the data end is truncated due to timeout.
The printer’s factory default communication mode Line Speed is Auto. If the hub’s communication mode is fixed, a mismatch occurs between the communication modes of the printer and hub, and the printing speed becomes extremely slow or the data end is truncated due to timeout.
Is the reception poor?
If the reception is poor in a wireless environment, make sure there are no obstacles around the printer. Move the printer to a good signal location. The signal strength can be confirmed on the printer’s control panel.
If the reception is poor in a wireless environment, make sure there are no obstacles around the printer. Move the printer to a good signal location. The signal strength can be confirmed on the printer’s control panel.
Is the printer port setup correct?
Follow the steps below to check the printer port (for Windows).
1. Click start - Control Panel - Hardware and Sound - Devices and Printers (for Windows 7).
Click start - Control Panel - Hardware and Sound - Printers (for Windows Vista).
Click Start - Control Panel - Printers and Other Hardware - Printers and Faxes (for Windows XP).
2. Right-click your printer icon.
3. Select Printer properties (Windows 7) or Properties (Windows Vista/XP).
4. Select the Ports tab.
5. Check that the correct protocol is selected in the descriptions column for your printer.
Follow the steps below to check the printer port (for Windows).
1. Click start - Control Panel - Hardware and Sound - Devices and Printers (for Windows 7).
Click start - Control Panel - Hardware and Sound - Printers (for Windows Vista).
Click Start - Control Panel - Printers and Other Hardware - Printers and Faxes (for Windows XP).
2. Right-click your printer icon.
3. Select Printer properties (Windows 7) or Properties (Windows Vista/XP).
4. Select the Ports tab.
5. Check that the correct protocol is selected in the descriptions column for your printer.