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Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson Customer support.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
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Phone:
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1300 361 054
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We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: 800-120-5564)
Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
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Epson Hotline (Phone):
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84-8-823-9239
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Service Center:
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65 Truong Dinh Street, District 1, Hochiminh City Vietnam
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Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Sales enquiries and product information
Technical support
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Phone
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+62 1500-766
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Fax
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+62-21 808 66-799
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Epson Service Center
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Province
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Company Name
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Address
Phone |
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DKI JAKARTA
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ESS Jakarta MG. DUA
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RUKO MANGGA DUA MALL NO. 48 JL. ARTERI MANGGA DUA - JAKARTA UTARA- DKI
(+6221)62301104 jkt-technical1@epson-indonesia.co.id |
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NORTH SUMATERA
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ESC Medan
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Kompleks Graha Niaga, Jl. Bambu II No. A-4, Medan- 20114
(+6261)42066090/42066091 mdn-technical@epson-indonesia.co.id |
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WEST JAWA
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ESC Bandung
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JL. CIHAMPELAS NO. 48A-BANDUNG JABAR 40116
(+6222)4207033 bdg-technical@epson-indonesia.co.id |
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DI YOGYAKARTA
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ESC Yogyakarta
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YAP Square, Blok A No.6 Jl. C Simanjutak YOGYAKARTA - DIY
(+62274)581065 ygy-technical@epson-indonesia.co.id |
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EAST JAWA
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ESC Surabaya
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HITECH MALL LT.2 BLOK A NO. 24 JL. KUSUMA BANGSA NO. 116 -118 - SURABAYA JATIM
(+6231)5355035 sby-technical@epson-indonesia.co.id |
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SOUTH SULAWESI
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ESC Makassar
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JL. GUNUNG BAWAKARAENG NO.68E - MAKASSAR SULSEL
(+62411)328212 mksr-technical@epson-indonesia.co.id |
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WEST KALIMANTAN
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ESC Pontianak
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JL. NUSA INDAH I NO. 40A PONTIANAK KALBAR 78117
(+62561)735507 pontianak-technical@epson-indonesia.co.id |
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PEKANBARU
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ESC PEKANBARU
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JL. TUANKU TAMBUSAI NO. 353 - PEKANBARU RIAU
(+62761)21420 pkb-technical@epson-indonesia.co.id |
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DKI JAKARTA
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ESS JAKARTA KEIAI
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WISMA KEIAI LT. 1 JL. JEND.SUDIRMAN KAV. 3 JAKPUS DKI JAKARTA
(+6221)5724335 ess.support@epson-indonesia.co.id |
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EAST JAWA
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ESS SURABAYA
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JL. JAWA NO. 2-4 KAV. 29, RUKO SURYA INTI, SURABAYA - JATIM
(+6231)5014949 esssby.support@epson-indonesia.co.id |
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BANTEN
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ESS SERPONG
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Ruko mall WTC MATAHARI no. 953 SERPONG - Banten
(+6221)53167051 esstag.support@epson-indonesia.co.id |
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CENTRAL JAWA
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ESS SEMARANG
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Komplek Ruko Metro Plaza Blok C20 ,Jl. MT Haryono No 970 Semarang - Jawa tengah
(+6224)8313807 esssmg.support@epson-indonesia.co.id |
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EAST KALIMANTAN
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ESC SAMARINDA
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Jl. KH. Wahid Hasyim (M. Yamin) Kel.Sempaja Selatan Kec. Samarinda Utara Samarinda- Kalimantan Timur (samping kantor pos)
(+62541)7272904 escsmd.support@epson-indonesia.co.id |
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SOUTH SUMATERA
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ESC PALEMBANG
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Jl. H.M. Rasyid Nawawi no.249,kelurahan 9 ilir Palembang - Sumsel
(+62711)311330 escplg.support@epson-indonesia.co.id |
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EAST JAVA
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ESC JEMBER
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Jl. Panglima Besar Sudirman No.1 D JEMBER - JAWA TIMUR (Depan Balai Penelitian dan Pengolahan Kakao)
(+62331) 486468,488373 jmr-admin@epson-indonesia.co.id jmr-technical@epson-indonesia.co.id |
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NORTH SULAWESI
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ESC MANADO
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Tekno @Megamall, Megamall LG TK-21 Jl. Piere Tendean Kawasan Megamas Boulevard Manado 95111
(+62431)7210033 MND-ADMIN@EPSON-INDONESIA.CO.ID |
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Internet Home Page http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers:
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Phone:
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(852) 2827-8911
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Fax:
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(852) 2827-4383
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Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
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Phone:
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603-56288288
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Fax:
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603-5628 8388/603-5621 2088
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Epson Helpdesk
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Phone:
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+60 1800-8-17349
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Sales enquiries and product information
Product usage questions or problems
Enquiries on repair services & warranty
Help for Users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
Helpline
For Service, Product info or to order a cartridge - 18004250011 (9AM - 6PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 186030001600 (9AM - 6PM) Prefix local STD code
Help for Users in the Philippines
To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers below:
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Trunk Line:
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(63-2) 706 2609
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Fax:
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(63-2) 706 2663
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World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Toll Free (PLDT): 1800-1069-37766
Toll Free (Digital): 1800-3-0037766
Metro Manila: (+632)441-9030
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty