User's Guide

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

You can identify many common printer problems using the message on your printer's LCD panel.

Error Messages	Solution
No memory card or disk inserted, or it cannot be recognized.	Make sure the memory card or storage disk has been inserted correctly. If so, check to see if there is a problem with the card or disk and try again. Make sure the card or disk contains images.
Cannot recognize the memory card or disk.	Make sure the memory card or storage disk has been inserted correctly. If so, check to see if there is a problem with the card or disk and try again.
Cannot recognize the device.	Make sure the memory card has been inserted correctly. If you connected a USB device, make sure the disk has been inserted correctly.
Printer error occurred. Please see your manual.	Turn the printer off and then back on. If the error message still appears, contact your dealer.
Service required. See your manual for details.	Contact your dealer.
Cannot perform the print head cleaning due to low ink level.	You need enough ink to perform print head cleaning. Replace the ink cartridge that is low.

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When ink is out, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If you see an error message indicating that parts inside the printer are near the end of their service life, contact your dealer for replacement.

If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.

Disconnect the cable from the interface connector of the printer, then turn on the printer.

Make sure that A4 size paper is loaded in the sheet feeder, the CD/DVD tray is not inserted in the printer, and the CD/DVD guide is up.

Press the button, then the OK button. The printer prints the Nozzle check pattern.

Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the printer itself is fine.

The problem probably lies with the printer driver settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the check page does not print satisfactorily, as shown below, there is a problem with the printer.

For example, if any segment of the printed lines is missing, this could mean a clogged ink nozzle or a misaligned print head.