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Contacting Customer SupportBefore Contacting EpsonIf your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.) Product model
Product software version
(Click About, Version Info, or similar button in the product software.) Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
Help for Users in EuropeCheck your Pan-European Warranty Document for information on how to contact EPSON Customer support.
Help for Users in AustraliaEpson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
Your DealerDon’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Internet URL http://www.epson.com.auAccess the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).
Epson HelpdeskEpson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.
Help for Users in SingaporeSources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problem
Enquiries on repair service and warranty
Help for Users in ThailandContact for information, support, and services are:
World Wide Web (http://www.epson.co.th)Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problem
Enquiries on repair service and warranty
Help for Users in VietnamContacts for information, support, and services are:
Help for Users in IndonesiaContacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson HotlineSales enquiries and product information
Technical support
Epson Service Center
Help for Users in Hong KongTo obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Internet Home PageEpson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
Technical Support HotlineYou can also contact our technical staff at the following telephone and fax numbers:
Help for Users in MalaysiaContacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.Head Office.
Epson HelpdeskSales enquiries and product information (Infoline)
Enquiries on repair services & warranty, product usage and technical support (Techline)
Help for Users in IndiaContacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)Information on product specifications, drivers for download, and products enquiry are available.
Epson India Head Office - Bangalore
Epson India Regional Offices:
HelplineFor Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code
Help for Users in the PhilippinesTo obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Epson Helpdesk (Phone: (63) 2-813-6567)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
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