Contacting Customer Support
 Before Contacting Epson
Help for Users in Singapore
Help for Users in Thailand
Help for Users in Vietnam
Help for Users in Indonesia
Help for Users in Malaysia
Help for Users in India
Help for Users in the Philippines
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: 800-120-5564)
Our HelpDesk team can help you with the following over the phone:
Notes For Singapore Greenlabel Scheme:
Positioning of the Printer: The printer should be placed at a cool and well-ventilated area that is not under direct sunlight.
Return of Used Products, Packaging and Consumables: These may be returned to the designated repair service centre(s) for recycling or for proper disposal.
Use of Recycled Paper: The Bright White inkjet paper (C13S041442, C13S041749 which are made from 100% recycled pulp) can be used for the Photo Stylus 1390 printer.
Help for Users in Thailand
Contact for information, support, and services are:
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline (Phone: 66-2685-9899)
Our Hotline team can help you with the following over the phone:
Help for Users in Vietnam
Contacts for information, support, and services are:
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Epson Hotline (Phone):
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84-8-823-9239
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Service Center:
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65 Truong Dinh Street, District 1, Hochiminh City Vietnam
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Help for Users in Indonesia
Contacts for information, support, and services are:
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Phone
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+62 1500-766
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Fax
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+62-21 808 66-799
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Province
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Company Name
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Address
Phone
E-mail
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DKI JAKARTA
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ESS Jakarta MG. DUA
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RUKO MANGGA DUA MALL NO. 48 JL. ARTERI MANGGA DUA - JAKARTA UTARA- DKI
(+6221)62301104
jkt-technical1@epson-indonesia.co.id
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NORTH SUMATERA
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ESC Medan
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Kompleks Graha Niaga, Jl. Bambu II No. A-4, Medan- 20114
(+6261)42066090/42066091
mdn-technical@epson-indonesia.co.id
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WEST JAWA
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ESC Bandung
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JL. CIHAMPELAS NO. 48A-BANDUNG JABAR 40116
(+6222)4207033
bdg-technical@epson-indonesia.co.id
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DI YOGYAKARTA
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ESC Yogyakarta
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YAP Square, Blok A No.6 Jl. C Simanjutak YOGYAKARTA - DIY
(+62274)581065
ygy-technical@epson-indonesia.co.id
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EAST JAWA
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ESC Surabaya
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HITECH MALL LT.2 BLOK A NO. 24 JL. KUSUMA BANGSA NO. 116 -118 - SURABAYA JATIM
(+6231)5355035
sby-technical@epson-indonesia.co.id
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SOUTH SULAWESI
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ESC Makassar
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JL. GUNUNG BAWAKARAENG NO.68E - MAKASSAR SULSEL
(+62411)328212
mksr-technical@epson-indonesia.co.id
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WEST KALIMANTAN
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ESC Pontianak
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JL. NUSA INDAH I NO. 40A PONTIANAK KALBAR 78117
(+62561)735507
pontianak-technical@epson-indonesia.co.id
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PEKANBARU
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ESC PEKANBARU
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JL. TUANKU TAMBUSAI NO. 353 - PEKANBARU RIAU
(+62761)21420
pkb-technical@epson-indonesia.co.id
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DKI JAKARTA
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ESS JAKARTA KEIAI
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WISMA KEIAI LT. 1 JL. JEND.SUDIRMAN KAV. 3 JAKPUS DKI JAKARTA
(+6221)5724335
ess.support@epson-indonesia.co.id
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EAST JAWA
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ESS SURABAYA
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JL. JAWA NO. 2-4 KAV. 29, RUKO SURYA INTI, SURABAYA - JATIM
(+6231)5014949
esssby.support@epson-indonesia.co.id
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BANTEN
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ESS SERPONG
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Ruko mall WTC MATAHARI no. 953 SERPONG - Banten
(+6221)53167051
esstag.support@epson-indonesia.co.id
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CENTRAL JAWA
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ESS SEMARANG
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Komplek Ruko Metro Plaza Blok C20 ,Jl. MT Haryono No 970 Semarang - Jawa tengah
(+6224)8313807
esssmg.support@epson-indonesia.co.id
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EAST KALIMANTAN
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ESC SAMARINDA
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Jl. KH. Wahid Hasyim (M. Yamin) Kel.Sempaja Selatan Kec. Samarinda Utara Samarinda- Kalimantan Timur (samping kantor pos)
(+62541)7272904
escsmd.support@epson-indonesia.co.id
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SOUTH SUMATERA
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ESC PALEMBANG
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Jl. H.M. Rasyid Nawawi no.249,kelurahan 9 ilir Palembang - Sumsel
(+62711)311330
escplg.support@epson-indonesia.co.id
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EAST JAVA
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ESC JEMBER
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Jl. Panglima Besar Sudirman No.1 D JEMBER - JAWA TIMUR (Depan Balai Penelitian dan Pengolahan Kakao)
(+62331) 486468,488373
jmr-admin@epson-indonesia.co.id
jmr-technical@epson-indonesia.co.id
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NORTH SULAWESI
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ESC MANADO
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Tekno @Megamall, Megamall LG TK-21 Jl. Piere Tendean Kawasan Megamas Boulevard Manado 95111
(+62431)7210033
MND-ADMIN@EPSON-INDONESIA.CO.ID
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For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Malaysia
Contacts for information, support, and services are:
Epson Trading (M) Sdn. Bhd.
Head Office.
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Phone:
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603-56288288
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Fax:
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603-5628 8388/603-5621 2088
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Contacts for information, support, and services are:
Information on product specifications, drivers for download, and products enquiry are available.
For Service, Product info or to order a cartridge - 18004250011 (9AM - 6PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 186030001600 (9AM - 6PM) Prefix local STD code
Help for Users in the Philippines
To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers below:
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Phone:
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+632-706-2609
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Fax:
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+632-706-2663
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World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Epson Helpdesk
Toll Free (PLDT): 1800-1069-37766
Toll Free (Digital): 1800-3-0037766
Metro Manila: (+632)441-9030
Our Hotline team can help you with the following over the phone:
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