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Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
See 
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
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Epson Hotline (Phone):
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84-8-823-9239
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Service Center:
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80 Truong Dinh Street, District 1, Hochiminh City Vietnam
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Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Sales enquiries and product information
Technical support
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Phone
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(62) 21-572 4350
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Fax
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(62) 21-572 4357
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Epson Service Center
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Jakarta
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Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 |
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Bandung
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Lippo Center 8th floor
Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 |
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Surabaya
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Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837 |
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Yogyakarta
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Hotel Natour Garuda
Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478 |
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Medan
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Wisma HSBC 4th floor
Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173 |
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Makassar
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MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148 |
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
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Phone:
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603-56288288
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Fax:
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603-56288388/399
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Epson Helpdesk
Sales enquiries and product information (Infoline)
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Phone:
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603-56288222
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Enquiries on repair services & warranty, product usage and technical support (Techline)
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Phone:
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603-56288333
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Help for Users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
Epson India Head Office - Bangalore
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Phone:
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080-30515000
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Fax:
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30515005
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Epson India Regional Offices:
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Location
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Telephone number
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Fax number
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Mumbai
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022-28261515 /16/17
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022-28257287
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Delhi
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011-30615000
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011-30615005
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Chennai
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044-30277500
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044-30277575
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Kolkata
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033-22831589 / 90
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033-22831591
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Hyderabad
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040-66331738/ 39
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040-66328633
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Cochin
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0484-2357950
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0484-2357950
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Coimbatore
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0422-2380002
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NA
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Pune
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020-30286000 /30286001/30286002
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020-30286000
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Ahmedabad
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079-26407176 / 77
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079-26407347
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Helpline
For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code
Help for Users in the Philippines
To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
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Trunk Line:
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(63-2) 706 2609
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Fax:
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(63-2) 706 2665
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Helpdesk Direct Line:
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(63-2) 706 2625
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E-mail:
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epchelpdesk@epc.epson.com.ph
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World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Toll-Free No. 1800-1069-EPSON(37766)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.tw)
Information on product specifications, drivers for download, and products enquiry are available.
Epson HelpDesk (Phone: +0280242008)
Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Repair service center:
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Telephone number
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Fax number
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Address
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02-23416969
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02-23417070
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No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100, Taiwan
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02-27491234
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02-27495955
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1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan
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02-32340688
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02-32345299
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No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei County 235, Taiwan
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039-605007
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039-600969
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No.342-1, Guangrong Rd., Luodong Township, Yilan County 265, Taiwan
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038-312966
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038-312977
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No.87, Guolian 2nd Rd., Hualien City, Hualien County 970, Taiwan
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02-82273300
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02-82278866
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5F.-1, No.700, Zhongzheng Rd., Zhonghe City, Taipei County 235, Taiwan
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03-2810606
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03-2810707
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No.413, Huannan Rd., Pingzhen City, Taoyuan County 324, Taiwan
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03-5325077
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03-5320092
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1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City 300, Taiwan
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04-23291388
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04-23291338
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3F., No.510, Yingcai Rd., West Dist., Taichung City 403, Taiwan
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04-23805000
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04-23806000
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No.530, Sec. 4, Henan Rd., Nantun Dist., Taichung City 408, Taiwan
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05-2784222
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05-2784555
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No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan
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06-2221666
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06-2112555
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No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan
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07-5520918
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07-5540926
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1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan
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07-3222445
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07-3218085
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No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan
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08-7344771
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08-7344802
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1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900, Taiwan
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