Diagnosing the Problem

For problems that may be related to USB connections, see Correcting USB Problems for details.

If your problem is not USB related, troubleshooting printer problems is best handled in two easy steps; first diagnose the problem, then apply likely solutions until the problem is fixed.

The information you need to diagnose and solve most common problems is provided by the printer’s control panel, or by printing a self-test or hex dump. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section in this chapter.

To solve a problem, you may need to cancel printing. For details, see Canceling Printing.