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Troubleshooting

Clearing Paper Jams

To clear a paper jam, follow these steps:

Press the Operate button to turn off the printer.

If a single-sheet of paper is stuck on the paper guide, gently remove it.

Remove the printer cover. If you are loading continuous paper from the rear slot, remove the paper guide.

If continuous paper is jammed in the printer, tear off the fresh supply at the perforation nearest the paper entry slot.

Turn the knob on the right side of the printer away from you to eject the paper in the printer. Remove any remaining pieces of paper.

Caution:

Use the knob on the right side of the printer only to clear paper jams when the printer is off. Otherwise, you may damage the printer or lose the top-of-form or tear-off position.

Replace the paper guide if necessary, and replace the printer cover. Then close the paper guide cover.

Press the Operate button to turn on the printer. Make sure the Paper Out and Pause lights are off.

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