Problems When Starting a Scan

Make sure the scanning software is fully installed.
See the paper manual for instructions on installing the scanning software.

Check the status light and make sure the product is ready to scan.

Make sure your cables are securely connected to the product and a working electrical outlet.

Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on.

Turn off the product and computer, and then check the interface cable connection between them to make sure it is secure.

Make sure you select the correct product if a scanner list appears when starting to scan.

Connect the product directly to the computer’s external USB port or through one USB hub only. The product may not work properly when connected to the computer through more than one USB hub. If the problem persists, try connecting the product directly to the computer.

If more than one product is connected to your computer it may not work. Connect only the product you want to use, and then try scanning again.

If the scanning software does not work properly, uninstall the software first and then reinstall it as described in the paper manual.
Uninstalling Your Software

If the light source has reached the end of its service life, it must be replaced by a professional. For details, contact your dealer.
Contacting Epson Support

Mac OS X
For Macintosh computers with Intel CPUs, the scanner driver you are using may not operate correctly if other Epson scanner drivers (Rosetta/PPC editions) are installed. Remove the other drivers, and then install the scanner driver you want to use.

Check that compatible scanning software is installed.
Checking the software installed on your computer

Mac OS X:
Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan.

Make sure the document mat is removed from the scanner cover.
Installing the Transparency Unit

Make sure the optional Transparency Unit is installed correctly.
Installing the Transparency Unit

Make sure Document Type is set to an appropriate setting for your film type in the Home Mode or Professional Mode.
Using the Transparency Unit to Scan

Make sure the film is set correctly in the film holder, and the film holder is properly positioned on the document table.
Setting and Placing Films

Make sure the transportation lock of the Transparency Unit is released.

If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct product is selected as the Scanner or Source setting.

If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements, uninstall the TWAIN-compliant scanning program and then reinstall it.
Uninstalling Your Software