EPSON

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product

Help for Users in North America

Epson provides the technical support services listed below.

Internet Support

Visit Epson’s support website at http://epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Dial: (562) 276‐1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply.
Before you call Epson for support, please have the following information ready:
Product name
Product serial number
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
Note:
For help using any other software on your system, see the documentation for that software for technical support information.

Purchase Supplies and Accessories

You can purchase genuine Epson ink cartridges, ribbon cartridges, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales).

Help for Users in Latin America

Electronic support services are available 24 hours a day at the following web sites:
Service
Access
World Wide Web
From the Internet, you can reach Epson’s Latin American web site at http://www.latin.epson.com
In Brazil, you can reach Epson at http://www.epson.com.br
To speak with a support representative, call one of the numbers below:
Country
Telephone number
Argentina
(54 11) 5167-0300
Brazil
(55 11) 3956-6868
Chile
(56 2) 230-9500
Colombia
(571) 523-5000
Costa Rica
(50 6) 2210-9555, (800) 377-6627
Mexico
(52 55) 1323-2052, 01-800-087-1080
Peru
(51 1) 418-0210
Venezuela
(58 212) 240-1111

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.

Help for Users in Taiwan

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.tw)

Information on product specifications, drivers for download, and products enquiry are available.

Epson HelpDesk (Phone: +0800212873)

Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty

Repair service center:

Telephone number
Fax number
Address
02-23416969
02-23417070
No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100, Taiwan
02-27491234
02-27495955
1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan
02-32340688
02-32345299
No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei County 235, Taiwan
039-605007
039-600969
No.342-1, Guangrong Rd., Luodong Township, Yilan County 265, Taiwan
038-312966
038-312977
No.87, Guolian 2nd Rd., Hualien City, Hualien County 970, Taiwan
03-2810606
03-2810707
No.413, Huannan Rd., Pingzhen City, Taoyuan County 324, Taiwan
03-5325077
03-5320092
1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City 300, Taiwan
04-23291388
04-23291338
3F., No.510, Yingcai Rd., West Dist., Taichung City 403, Taiwan
04-23805000
04-23806000
No.530, Sec. 4, Henan Rd., Nantun Dist., Taichung City 408, Taiwan
05-2784222
05-2784555
No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan
06-2221666
06-2112555
No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan
07-5520918
07-5540926
1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan
07-3222445
07-3218085
No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan
08-7344771
08-7344802
1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900, Taiwan

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

Your Dealer

Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

Internet URL http://www.epson.com.au

Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).

Epson Helpdesk

Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
Phone:
1300 361 054
Fax:
(02) 8899 3789
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.

Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty

Help for Users in Thailand

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Hotline (Phone: (66)2685-9899)

Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:
Epson Hotline (Phone):
84-8-823-9239
Service Center:
80 Truong Dinh Street, District 1, Hochiminh City
Vietnam

Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web

Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

Phone: +62 1500-766
Fax: +62-21 808 66-799
Our Hotline team can help you with the following over the phone or fax:
Sales enquiries and product information
Technical support

Epson Service Center

Province
Company Name
Address
Phone
E-mail
DKI JAKARTA
ESS Jakarta MG. DUA
RUKO MANGGA DUA MALL NO. 48 JL. ARTERI MANGGA DUA - JAKARTA UTARA- DKI
(+6221)62301104
jkt-technical1@epson-indonesia.co.id
NORTH SUMATERA
ESC Medan
Kompleks Graha Niaga, Jl. Bambu II No. A-4, Medan- 20114
(+6261)42066090/42066091
mdn-technical@epson-indonesia.co.id
WEST JAWA
ESC Bandung
JL. CIHAMPELAS NO. 48A-BANDUNG JABAR 40116
(+6222)4207033
bdg-technical@epson-indonesia.co.id
DI YOGYAKARTA
ESC Yogyakarta
YAP Square, Blok A No.6 Jl. C Simanjutak YOGYAKARTA - DIY
(+62274)581065
ygy-technical@epson-indonesia.co.id
EAST JAWA
ESC Surabaya
HITECH MALL LT.2 BLOK A NO. 24 JL. KUSUMA BANGSA NO. 116 -118 - SURABAYA JATIM
(+6231)5355035
sby-technical@epson-indonesia.co.id
SOUTH SULAWESI
ESC Makassar
JL. GUNUNG BAWAKARAENG NO. 68E - MAKASSAR SULSEL
(+62411)328212
mksr-technical@epson-indonesia.co.id
WEST KALIMANTAN
ESC Pontianak
JL. NUSA INDAH I NO. 40A PONTIANAK KALBAR 78117
(+62561)735507
pontianak-technical@epson-indonesia.co.id
PEKANBARU
ESC PEKANBARU
JL. TUANKU TAMBUSAI NO. 353 - PEKANBARU RIAU
(+62761)21420
pkb-technical@epson-indonesia.co.id
DKI JAKARTA
ESS JAKARTA KEIAI
WISMA KEIAI LT. 1 JL. JEND. SUDIRMAN KAV. 3 JAKPUS DKI JAKARTA
(+6221)5724335
ess.support@epson-indonesia.co.id
EAST JAWA
ESS SURABAYA
JL. JAWA NO. 2-4 KAV. 29, RUKO SURYA INTI, SURABAYA - JATIM
(+6231)5014949
esssby.support@epson-indonesia.co.id
BANTEN
ESS SERPONG
Ruko mall WTC MATAHARI no. 953 SERPONG - Banten
(+6221)53167051
esstag.support@epson-indonesia.co.id
CENTRAL JAWA
ESS SEMARANG
Komplek Ruko Metro Plaza Blok C20 , Jl. MT Haryono No 970 Semarang - Jawa tengah
(+6224)8313807
esssmg.support@epson-indonesia.co.id
EAST KALIMANTAN
ESC SAMARINDA
Jl. KH. Wahid Hasyim (M. Yamin) Kel. Sempaja Selatan Kec. Samarinda Utara Samarinda- Kalimantan Timur (samping kantor pos)
(+62541)7272904
escsmd.support@epson-indonesia.co.id
SOUTH SUMATERA
ESC PALEMBANG
Jl. H.M. Rasyid Nawawi no.249, kelurahan 9 ilir Palembang - Sumsel
(+62711)311330
escplg.support@epson-indonesia.co.id
EAST JAVA
ESC JEMBER
Jl. Panglima Besar Sudirman No.1 D JEMBER - JAWA TIMUR (Depan Balai Penelitian dan Pengolahan Kakao)
(+62331) 486468,488373
jmr-admin@epson-indonesia.co.id
jmr-technical@epson-indonesia.co.id
NORTH SULAWESI
ESC MANADO
Tekno @Megamall, Megamall LG TK-21 Jl. Piere Tendean Kawasan Megamas Boulevard Manado 95111
(+62431)7210033
MND-ADMIN@EPSON-INDONESIA.CO.ID
For other cities not listed here, call the Hot Line: 08071137766.

Help for Users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

Internet Home Page

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:
Phone:
(852) 2827-8911
Fax:
(852) 2827-4383

Help for Users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Trading (M) Sdn. Bhd.

Head Office.
Phone:
603-56288288
Fax:
603-56288388/399

Epson Helpdesk

Sales enquiries and product information (Infoline)
Phone:
603-56288222
Enquiries on repair services & warranty, product usage and technical support (Techline)
Phone:
603-56288333

Help for Users in India

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.

Epson India Head Office - Bangalore

Phone:
080-30515000
Fax:
30515005

Epson India Regional Offices:

Location
Telephone number
Fax number
Mumbai
022-28261515 /16/17
022-28257287
Delhi
011-30615000
011-30615005
Chennai
044-30277500
044-30277575
Kolkata
033-22831589 / 90
033-22831591
Hyderabad
040-66331738/ 39
040-66328633
Cochin
0484-2357950
0484-2357950
Coimbatore
0422-2380002
NA
Pune
020-30286000 /30286001/30286002
020-30286000
Ahmedabad
079-26407176 / 77
079-26407347

Helpline

For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code

Help for Users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
Trunk Line:
(63-2) 706 2609
Fax:
(63-2) 706 2665
Helpdesk Direct Line:
(63-2) 706 2625
E-mail:
epchelpdesk@epc.epson.com.ph
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Toll-Free No. 1800-1069-EPSON(37766)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty