Network Guide

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Troubleshooting

General Problems

Cannot configure the print server or cannot print from the network.
Cause	What to do
The printer settings or network settings may be wrong.	First, check to see if you can print a status sheet, as described in Printing a Network Status Sheet. If you can print a status sheet, check the network settings; otherwise, set the interface mode of the printer's control panel to Auto or Option.
Cannot print even if you have assigned the IP address to the computer and the printer.
Cause	What to do
You have assigned an IP address to the computer manually, but you assigned the IP address to the printer by Automatic Private IP Addressing (APIPA).	Assign the printer's IP address so that it belongs to the same segment of the computer. Use EpsonNet WinAssist/MacAssist/WebAssist and the printer's control panel.
Unable to start EpsonNet WinAssist.
Cause	What to do
You have added or deleted protocols after installing EpsonNet WinAssist.	Uninstall EpsonNet WinAssist and then reinstall it. See Uninstalling Software and Installing EpsonNet WinAssist/MacAssist.
The message "EpsonNet WinAssist cannot be used because no network is installed." appears when you start EpsonNet WinAssist.
Cause	What to do
Both TCP/IP and IPX/SPX are not installed on the computer.	Install the TCP/IP or IPX/SPX protocol.
TCP/IP is installed on the computer, but its IP address is not set correctly.	Set a correct IP address for the computer.
The message "Could not complete communicating configuration data" appears when you send settings to the print server.
Cause	What to do
This may happen when using a dial-up router.	Run Command Prompt from the computer on which EpsonNet WinAssist/MacAssist is installed, and then enter the following command: Format: >ROUTE_ADD_the IP address of the print server_ the IP address of the computer (the under bar represents one space) Example: >ROUTE ADD 192.168.192.168 22.33.44.55.
Unable to start EpsonNet WebAssist.
Cause	What to do
You have not set the IP address for the print server.	Set the IP address for the print server using EpsonNet WinAssist, MacAssist, the printer's control panel, or the arp/ping commands. You can check the IP address on a status sheet. See TCP/IP, TCP/IP, or Setting an IP Address Using the arp/ping Command.
Unable to set the IP address using the arp/ping commands.
Cause	What to do
The print server is not connected to the network.	Connect the print server to the network, and check the network environment.
The printer is located beyond the router.	The printer and the computer must be in the same segment.
The Model Name and IP Address do not appear in the EpsonNet WinAssist dialog box.
Cause	What to do
If the valid IP address is not set, the items indicated in the dialog box mentioned above may not appear.	Set a valid IP address. Refresh the status by selecting Refresh from the View menu. Increase the length of time before a timeout. To do this, select Timeout from the Tool menu. Note that doing so can cause EpsonNet WinAssist to run more slowly.
An extra account is generated when using the dial-up network.
Cause	What to do
NetWare is set to Enable even though you are not using NetWare.	Set NetWare to Disable on the NetWare screen of EpsonNet WebAssist.
How to acquire an IP address. To acquire your IP address, you need to apply to the NIC (Network Information Center) in your country.

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