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Printing in the PostScript 3 Mode Problems
 The printer does not print correctly in the PostScript mode
The printer does not print
The printer driver or printer that you need to use does not appear in the Printer Setup Utility (Mac OS 10.3.x and 10.4.x), Print Center (Mac OS 10.2.x), or Chooser (Mac OS 9)
The font on the printout is different from that on the screen
The printer fonts cannot be installed
The edges of texts and/or images are not smooth
The printer does not print normally via the USB interface
The printer does not print normally via the network interface
An undefined error occurs (Macintosh only)
Insufficient memory to print data (Macintosh only)
The problems listed in this section are those that you may encounter when printing with the PostScript driver. All procedural instructions refer to the PostScript printer driver.
The printer does not print correctly in the PostScript mode
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Cause
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What to do
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The printer’s emulation mode setting is incorrect.
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The printer is set to the Auto mode by default, so that it can automatically determine the encoding used in the received print job data and select the appropriate emulation mode. However, there are situations where the printer cannot select the correct emulation mode. In this case, it must be set manually to PS3.
Set the emulation mode through the SelecType Emulation menu on the printer. See Emulation Menu.
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The printer’s emulation mode setting for the interface that you are using is incorrect.
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The emulation mode can be set individually for each interface which receives print job data. Set the emulation mode for the interface you are using to PS3.
Set the emulation mode through the SelecType Emulation menu on the printer. See Emulation Menu.
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The printer does not print
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Cause
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What to do
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The Print to file check box is selected in the Print dialog box (except on Mac OS X).
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Clear the Print to file check box in the Print dialog box.
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The Save as File check box is selected on the Output Option sheet in the Print dialog box (Mac OS X only).
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Clear the Save as File check box on the Output Option sheet in the Print dialog box.
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An incorrect printer driver is selected.
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Make sure that the PostScript printer driver that you are using to print is selected.
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For Mac OS 9 users only
The Unlimited Downloadable Fonts check box on the PostScript Options setup option page in the Page Setup dialog box is selected.
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Clear the Unlimited Downloadable Fonts check box.
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The Emulation menu in the printer’s Control Panel is set to a mode other than Auto or PS3 for the interface that you are using.
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Change the mode setting to either Auto or PS3.
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The printer driver or printer that you need to use does not appear in the Printer Setup Utility (Mac OS 10.3.x and 10.4.x), Print Center (Mac OS 10.2.x), or Chooser (Mac OS 9)
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Cause
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What to do
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QuickDraw GX is in use (Mac OS 9).
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This printer’s driver does not support QuickDraw GX. Disable QuickDraw GX.
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The printer name has been changed.
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Ask the network administrator for details, then select the appropriate printer name.
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The AppleTalk zone setting is incorrect.
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Open the Printer Setup Utility (Mac OS 10.3.x and 10.4.x), Print Center (Mac OS 10.2.x), or Chooser (Mac OS 9), then select the AppleTalk zone that the printer is connected to.
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The font on the printout is different from that on the screen
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Cause
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What to do
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The PostScript screen fonts are not installed.
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The PostScript screen fonts must be installed on the computer that you are using. Otherwise, the font that you select is substituted by some other font for display on the screen.
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For Windows users only
The Send TrueType fonts to printer according to the font Substitution Table setting on the Fonts sheet of the printer’s Properties dialog box is turned on, but the TrueType fonts are not replaced by the printer fonts.
(For Windows Me or 98)
The appropriate substitution fonts are not correctly specified on the Device Settings sheet of the printer’s Properties dialog box.
(For Windows XP. XP x64, or 2000)
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If the Send TrueType fonts to printer according to the font Substitution Table setting on the Fonts sheet of the printer’s Properties dialog box is turned on, TrueType fonts are replaced by the printer fonts before they are printed. Specify the appropriate substitution fonts using the Font Substitution Table.
Specify the appropriate substitution fonts using the Font Substitution Table.
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The printer fonts cannot be installed
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Cause
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What to do
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The Emulation menu in the printer’s Control Panel is not set to PS3 for the interface that you are using.
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Change the Emulation menu setting to PS3 for the interface that you are using, then try reinstalling the printer fonts again.
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The edges of texts and/or images are not smooth
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Cause
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What to do
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The Print Quality is set to Fast.
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Change the Print Quality setting to Quality or Super.
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The printer does not have sufficient memory.
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Increase the printer memory.
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The printer does not print normally via the USB interface
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Cause
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What to do
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For Windows users only
The Data Format setting in the printer’s Properties is not set to ASCII or TBCP.
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The printer cannot print binary data when it is connected to the computer via the USB interface. Make sure that the Data Format setting, which is accessed by clicking Advanced on the PostScript sheet of the printer’s Properties, is set to ASCII or TBCP.
If your computer is running Windows XP, XP x64, click the Device Settings tab in the printer’s Properties, then click the Output Protocol setting and select ASCII or TBCP.
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For Macintosh users only
The Data Format setting in the printer’s Properties is not set to ASCII.
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The printer cannot print binary data when it is connected to the computer via the USB interface. Make sure that the Data Format setting, which is accessed by clicking Print from the File menu, is set to ASCII.
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The printer does not print normally via the network interface
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Cause
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What to do
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The Data Format setting is different from the data format setting specified in the application (except on Mac OS X)
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If the file is created in an application that allows you to change the data format or encoding, such as Photoshop, make sure that the setting in the application matches that in the printer driver.
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For Windows users only
The computer is connected to the network using AppleTalk in a Windows 2000 environment, and the Send CTRL+D Before Each Job or Send CTRL+D After Each Job setting on the Device Settings sheet of the printer’s Properties dialog box is set to Yes.
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Make sure that both the Send CTRL+D Before Each Job and Send CTRL+D After Each Job settings are set to No.
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For Windows users only
The print data is too large.
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Click Advanced on the PostScript sheet of the printer’s Properties, then change the Data Format setting from ASCII data (default) to TBCP (Tagged binary communications protocol).
When the Binary setting is set to On, TBCP is not available. Use the Binary protocol. See PS3 Menu for details.
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For Windows users only
Printing cannot be performed using the network interface.
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Click Advanced on the PostScript sheet of the printer’s Properties, then change the Data Format setting from ASCII data (default) to TBCP (Tagged binary communications protocol).
When the Binary setting is set to On, TBCP is not available. Use the Binary protocol. See PS3 Menu for details.
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An undefined error occurs (Macintosh only)
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Cause
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What to do
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The version of the Mac OS that you are using is unsupported.
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This printer’s driver can only be used on Macintosh computers running Mac OS 9 version 9.1 or later, and Mac OS X version 10.2.x or later.
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Insufficient memory to print data (Macintosh only)
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Cause
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What to do
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The Macintosh printer driver uses available memory in the system to process print data.
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Try one of the following to free up memory for printing:
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