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Cleaning the Paper Guide
You may see a smudge on the back of the printout when excessive ink remains on the paper guide. The paper guide is the dark plastic strip inside the printer. In this case, you can solve the problem by using the Paper Guide Cleaning utility in your printer driver.
Refer to the appropriate section below.
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Repeat the procedure until the inside of the printer is cleaned.
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Using the Paper Guide Cleaning utility for Windows
Follow the steps below to clean the paper guide using the Paper Guide Cleaning utility.
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Make sure that no lights are indicating errors.
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Make sure A4 size paper is loaded in the sheet feeder.
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Open the printer driver, click the Maintenance tab, then click the Paper Guide Cleaning button.
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Follow the on-screen instructions to clean the paper guide.
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Using the Paper Guide Cleaning utility for Mac OS X
Follow the steps below to clean the paper guide using the Paper Guide Cleaning utility.
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Make sure that no lights are indicating errors.
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Make sure A4 size paper is loaded in the sheet feeder.
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Access the Epson Printer Utility 4 dialog box.
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Click the Paper Guide Cleaning button in the Utility dialog box.
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Follow the on-screen instructions to clean the paper guide.
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