EPSON

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
Number of sheets of paper fed
See Checking the Number of Sheets of Paper Fed

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.

Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty

Help for Users in Thailand

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Hotline (Phone: (66)2685-9899)

Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:
Epson Hotline (Phone):
84-8-823-9239
Service Center:
80 Truong Dinh Street, District 1, Hochiminh City
Vietnam

Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.id)

Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

Sales enquiries and product information
Technical support
Phone
(62) 21-572 4350
Fax
(62) 21-572 4357

Epson Service Center

Jakarta
Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Bandung
Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya
Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta
Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Medan
Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173
Makassar
MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148

Help for Users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

Internet Home Page

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:
Phone:
(852) 2827-8911
Fax:
(852) 2827-4383

Help for Users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Trading (M) Sdn. Bhd.

Head Office.
Phone:
603-56288288
Fax:
603-56288388/399

Epson Helpdesk

Sales enquiries and product information (Infoline)
Phone:
603-56288222
Enquiries on repair services & warranty, product usage and technical support (Techline)
Phone:
603-56288333

Help for Users in India

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.

Epson India Head Office - Bangalore

Phone:
080-30515000
Fax:
30515005

Epson India Regional Offices:

Location
Telephone number
Fax number
Mumbai
022-28261515 /16/17
022-28257287
Delhi
011-30615000
011-30615005
Chennai
044-30277500
044-30277575
Kolkata
033-22831589 / 90
033-22831591
Hyderabad
040-66331738/ 39
040-66328633
Cochin
0484-2357950
0484-2357950
Coimbatore
0422-2380002
NA
Pune
020-30286000 /30286001/30286002
020-30286000
Ahmedabad
079-26407176 / 77
079-26407347

Helpline

For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code

Help for Users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
Trunk Line:
(63-2) 706 2609
Fax:
(63-2) 706 2665
Helpdesk Direct Line:
(63-2) 706 2625
E-mail:
epchelpdesk@epc.epson.com.ph
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Toll-Free No. 1800-1069-EPSON(37766)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty